How is your jewelry made?

Our pieces are designed and created by hand here in Honolulu, Hawaii. Most pieces are one-of-a-kind and occasionally duplicated (usually the classic pieces). That's part of what makes our jewelry so special. As many stones/beads are organic in nature, the texture, evenness, and sometimes symmetry of size vary from the pictures.

Often times, our pieces have unique back stories of how they were sourced. The process differs among pieces. We forge, stamp, hammer, solder, wire wrap etc. 

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What is your jewelry made out of & how do I care for it?

Our jewelry is mostly made of sterling silver, vermeil (gold plating over sterling silver) and sometimes mixed metals that include brass, copper or pewter. (components may not be 100% nickel free.)

To delay oxidation with prolonged wear, please avoid regularly exposing your jewelry to water, sun, & perfume.

Our choice materials  may include: Genuine pearls, crystals, glass, ceramic, resin, jade, semi-precious gemstones etc.

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Pearls: Avoid anything with acid, bleach, ammonia, alcohol. To clean pearls, clean occasionally with a mild soapy solution and warm water. Dry and polish with clean, soft cloth.

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Sea glass: Wash with hot and soapy water. To polish, try rubbing with a teeny bit of baby oil or mineral oil such as lavender oil.

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Fav. Personal hack/tip: To polish sterling silver pieces, I use a jewelry cloth or lightly wash using a soft toothbrush with a tad of white toothpaste or dishwashing soap (Dawn brand preferred). Rinse well, pat & blow dry! For gold filled pieces, I use the same washing process!

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Fun hack for cleaning sterling silver (ok to do with gemstones): Place piece of foil in a bowl. Place jewelry on top of foil inside bowl, making sure jewelry is touching foil. Pour crazy hot water over jewelry then sprinkle salt and/or baking soda (1 tbsp of salt or baking soda per cup of hot water). use a chopstick to help it dissolve. Watch the solution bubble as the tarnish comes off the jewelry! Rinse and wipe dry with soft, lint free cloth.

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Can I pick up my online order in your store if I live locally?

We do not have local pickup locations at this time but let's have a convo to work something out!

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Do you ship internationally?

Not right now but we hope to figure out a cost & time efficient option in the future.

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What are your shipping, return, and exchange policies? See detailed policy here

• We accept returns and exchanges in the same condition as merchandise was purchased, up to 30 days from the date of purchase with receipt/order number.

• Items without receipts/order numbers are eligible for exchange only.

• Unfortunately, we cannot cover the cost of shipping if an item needs to be returned/exchanged.

• No redos for customized pieces but are eligible for exchange only.

• Just reach out should you have any issues!

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How long will the mail take?

We could take 1 to 4 days to get an order shipped out.

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I wish I had firm answers for you! Lately, everytime I go to the post office, I've been getting different answers! 

Shipping times are estimated according to USPS priority mail guidelines.

Please note that USPS no longer offers First Class mail service.

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It's been awhile & my package is still not here!

It's such a bummer when this happens! If your package hasn't arrived, the first thing you should do is follow up with your local post office. Once it's been shipped, it's out of our hands and the postal service is in charge of it, including trying to locate it.

1. Check the tracking information on your package that you received in your shipping email. This will clue you in on the location of the package.

2. Contact your local post office. Sometimes packages get held up at the post office.

3. If you're still unable to track down a package or they say it's been delivered and it hasn't, the last step is to fill out a missing mail form with USPS.

4. If you have tried all of these steps, you can reach out to us to see if it has been returned to us, but if it was, we most likely would have contacted you about it already. If it is returned to us because of information wrongly entered at check out, we will reship it to you at the regular cost of shipping.

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Do you create custom orders? Can I design my own pieces?

Do you create special designs for friend groups or events?

Reach out & let's chat! I'd be happy to hear your ideas & will do my best!

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I love this piece, I just want to change one thing! Can I change the chain on my necklace or add a charm/word to a piece of jewelry?

Our designers have carefully and lovingly created each of the pieces we offer, therefore we do not accept changes or additions to our previously made jewelry.

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Do you wholesale your jewelry?

Reach out & let's chat! I'd be happy to try & work something out.

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Oh no! something broke! I lost one side! What should I do?

Please reach out & let us know what happened & we'll see what can be done! Replacing a lost earring (for a fee) will be dependent on if the beads are available, if not, we'll see if we can make it into a charm or pendant for you!

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